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Thank
you for purchasing and supporting Asmart products. Please refer
to below suggestions we have compiled based on the frequently
asked questions from customers & users. Please take time to
read it & see if it helps the problem you are facing.
Read first
this FAQ secction, if you can not find a solution, please refer
to fill this support form, our
Support Center will contact you ASAP. |
| Q1: |
I bought your card with VIVO function but it's can't get
to work, why ? |
| Q2: |
When
I use the "Video input" function, the image always glitter,
why ? |
| Q3: |
USB
Supplement for Windows 95 |
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Q4:
|
What
if there can only be 16 colors after AGP/VGA driver installed?
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| Q5: |
If
you want to add another VGA card in the Motherboard, how
did you disable the VGA part that is on board or integrated
with your system chips? |
| Q6: |
Why
I can only choose “800x600” for TV-out? |
|
Q7:
|
How
can I get the TV-OUT function of SiS6326DVD? |
| Q8: |
How
can I access the TV-out function for NVIDIA products such
as M64, Pro and GeForce2 MX? |
| Q9: |
Does
our VGA cards support Linux driver? |
| Q10: |
What
is TwinView? |
| Q11: |
How
to get the function of TwinView? from GeForce2 MX? |
| Q12: |
Why
if I set the GeForce as the primary card in the BIOS,
my secondary PCI video card is not detected? |
| Q13: |
I
have a VIA chipset based motherboard and I can't get AGP2X
or AGP4X working. |
| Q14: |
OpenGL
programs run very slowly or crash in Windows 2000. How
can I fix it? |
| Q15: |
How
do I install my new VGA card if I have an on-board VGA
motherboard? |
| Q16: |
On
VIA or ALI chipset motherboard, my operating system will
hang up or abnormal. How can I fix this problem? |
| Q17: |
I
want to output signal to both TV and monitor. How can
I do? |
| Q18: |
What
if my system hangs or I get a blank screen? |
| Q19: |
After
finishing the installation of VGA driver, I only can get
resolution 640x480x16 colors. Why it is that so? |
| Q20: |
When
I go to launch a game with my GeForce2 MX400, my screen
goes black. |
| Q21: |
When
playing 3D game in the Windows 98SE system, my system
will be hanging. |
| Q22: |
I
have a GeForce4 MX graphics card. I found TV-out is grayed
out on my TV-out cable. How should I do to fix it? |
| Q23: |
I
have a GeForce4 MX graphics card and when I install on
my computer, my computer loses Vertical Sync. What can
I do for this situation? |
| Q24: |
Why
the image on my monitor always flickers and the drivers
can't change the refresh rate? |
| Q25: |
For
Windows 98SE system, how do I change the resolution, color
and refresh rate? |
| Q26: |
For
Windows NT system, how do I change the resolution, color
and refresh rate? |
| Q27: |
Why
my GeForce4 MX graphics card always locks up? |
| Q28: |
I
have set my GeForce MX graphics card as the primary card
in the BIOS, however, my secondary PCI Video isn't detected. |
| Q1: |
I bought
your card with VIVO function but it's can't get to work,
why ? |
| A1: |
1. Enter into our website http://www.asmart.com.tw/driver
"Download VIVO Driver"
2. When you finished download and then install your
"AMCAP". it's may works perfectly.
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| Q2: |
When I use
the "Video input" function, the image always glitter,
why ? |
| A2: |
Please kindly follow those steps to
setup
1. Open your AMCAP
2. Please select the" Option" item
3. Please select the "Video Capture filter " item
4. please select your "TV format" in the" Video standard
"Item
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| Q2: |
All AGP graphics
adapters used on Non-Intel AGP Chipset motherboards. |
| A2: |
When using an AGP/VGA with non-Intel
chipset system, please make sure that the latest version
of the M/B chipset manufacturer’s AGP Drivers for
Windows 95/98 has been installed. You need to install
the AGP driver to utilize the AGP function. You may
download an appropriate AGP driver for your system for
free at the Web sites provided below. Please follow
the instructions given from M/B manufacturers’ “Readme”
file for installation. Minimum AGP/VGA driver version
for compatibility: Chipset/Model Web URL ALi Aladdin
www.sis.com.tw/support/download/utility.htm
SiS 5591, SiS 600 www.sis.com.tw/support/download/utility.htm
VIA AGP driver www.via.com.tw/drivers
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| Q3: |
USB Supplement
for Windows 95 |
| A3: |
The Windows 95A (or OSR1) environment
does not support AGP boards. You will need to update
your OS to Windows 95B or higher. If your environment
is Windows 95B or C, you have to install the microsoft
Windows USB supplement. To make sure the USB supplement
is installed, please click on Start and select Settings.
Click on Control Panel and run Add/Remove Programs.
The USB supplement should be listed among the installed
programs. To install the USB supplement, please insert
Windows 95 CD-ROM in your drive. If you have Windows
95B, click on Start and select Run, and then enter d:\other\usb\usbsupp.exe.
If you have Windows 95C, enter d: \other\usb\usbsup1.exe.
If you have Windows 98 or higher, the AGP slot will
work correctly without adding this patch.
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| Q4: |
What if there
can only be 16 colors after AGP/VGA driver installed? |
| A4: |
A. If you are using Windows 95, you
need a USB supplement. Please upgrade your Windows 95
to Windows 95B or higher.
B. If you are using Windows 98, ME or
2000, please make sure you have installed Motherboards’
latest AGP driver.
C. For NT 4.0 you need SP3 or SP4 upgrade
which is the requirement for running AGP VGA.
If the system did not upgrade or
install properly, the following messages will appear:
- System will ask for installing driver again but error
messages will still appear.
- Only can support 16 colors. ? System will show your
driver is not ready or mismatch
D. No matter what OS you are using,
if you use M/B with VIA, ALi, or SiS instead of Intel
chip, you have to install “AGP.VXD”; otherwise,
your system will not function properly. You can get
a .vxd driver from M/B makers. If both USB and .vxd
driver are installed, be sure the VGA driver has also
been installed correctly. Please refer to “readme”
file to install VGA driver.
E. If still can only get 16 colors,
please uninstall VGA driver from Add/Remove Program
and install VGA driver again.
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| Q5: |
If you want
to add another VGA card in the Motherboard, how did you
disable the VGA part that is on board or integrated with
your system chips? |
| A5: |
Every Motherboard maker has different
implements in setting up the display priority of the
slots. If you add a PCI VGA card on a PCI VGA based
board, there's no problem for the board to see your
add-on card as the first display. If you add on a PCI
VGA card on a AGP/Super AGP VGA based board, you will
need to set up the display priority. Some of them will
implement it in the BIOS, in the item "Integrated Peripheral",
"Initial Display First", you can choose "PCI slot".
However some other makers do the setting by jumpers,
you need to refer to your manual or contact the makers
for further help. After you finish the hardware part,
you can remove the onboard VGA driver from your system.
Please go to "Control Panel", "Add/Delete programs"
to remove the driver. Please ignore the exclamation
mark that appears in the Device Manager, if you have
already install your second card successfully. It won't
influence your VGA display.
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| Q6: |
Why I can
only choose “800x600” for TV-out? |
|
A6:
|
Every Motherboard maker has different
implements in setting up the display priority of the
slots. If you add a PCI VGA card on a PCI VGA based
board, there's no problem for the board to see your
add-on card as the first display. If you add on a PCI
VGA card on a AGP/Super AGP VGA based board, you will
need to set up the display priority. Some of them will
implement it in the BIOS, in the item "Integrated Peripheral",
"Initial Display First", you can choose "PCI slot".
However some other makers do the setting by jumpers,
you need to refer to your manual or contact the makers
for further help. After you finish the hardware part,
you can remove the onboard VGA driver from your system.
Please go to "Control Panel", "Add/Delete programs"
to remove the driver. Please ignore the exclamation
mark that appears in the Device Manager, if you have
already install your second card successfully. It won't
influence your VGA display.
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| Q7: |
How can I
get the TV-OUT function of SiS6326DVD? |
| A7: |
SiS6326DVD supports both NTSC and PAL
system. You have to select the one which matches your
TV system from the jumper on VGA. Then, connect SiS6326
with a TV by either a S or an AV video cable. Boot the
system up then you will find the tap SiS TV-OUT under
Display Properties. Choose the display mode to VGA+TV
or TV Only then you can get the TV-OUT.
|
| Q8: |
How can I
access the TV-out function for NVIDIA products such as
M64, Pro and GeForce2 MX? |
| A8: |
You need to connect your VGA with either
S or AV video cable to your TV. After finish hardware
setting, please install NVIDIA VGA driver correctly
by following the software installation procedure. Set
the display resolution to 800x600 or 640x480 then shut
down the system. Power on your TV first and then boot
up your Windows system. You will get your TV-out display.
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| Q9: |
Does our VGA
cards support Linux driver? |
| A9: |
Because all the VGA cards support VESA
so you can use VESA driver or the standard VGA driver
provided by Linux to meet your needs. As for NVIDIA
chips, Linux driver is available special from NVIDIA
and you can download it from here!
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| Q10: |
What is TwinView?
|
| A10: |
TwinView™ is NVIDIA's innovative
dual display architecture. Through TwinView, GeForce2
MX supports the widest range of dual display configurations
on the planet. You can connect virtually any combination
of TVs, flat panels, and monitors. GeForce2 MX with
TwinView? is the first device to support two digital
flat panel displays through dual integrated TMDS transmitters.
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| Q11: |
How to get
the function of TwinView from GeForce2 MX? |
| A11: |
GeForce2 MX supports TwinVeiw by Two
RGB monitors (with second RAMDAC) and One RGB monitor
and one TV. With GeForce2 MX’s TwinView architecture,
you can choose to display either by extended mode to
extend windows or by clone mode to configure each display
device individually. Simply connect your VGA either
with two monitors to RGB connectors or your TV by S
or AV video cable, you can select the TwinView? functions
from “Display properties”.
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| Q12: |
Why if I set
the GeForce as the primary card in the BIOS, my secondary
PCI video card is not detected? |
| A12: |
Check in your C:\CONFIG.SYS file to
see if you are loading EMM386.EXE. If you are, remove
the line.
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| Q13: |
I have a VIA
chipset based motherboard and I can't get AGP2X or AGP4X
working. |
| A13: |
Make sure that you installed the VIA
AGP driver in 'Turbo' mode - otherwise you will be restricted
to AGP1X only. Make sure that you have the latest (leaked)
reference drivers installed.
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| Q14: |
OpenGL programs
run very slowly or crash in Windows 2000. How can I fix
it? |
| A14: |
Try downloading and installing the
iopagelock.reg registry file - available here
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| Q15: |
How do I install
my new VGA card if I have an on-board VGA motherboard?
|
| A15: |
First, plug your new VGA card to your
motherboard. Disable the on-board VGA setting from your
motherboard BIOS and then restart your computer and
install the new VGA driver. If you can't disable your
on-board VGA from your motherboard, please contact your
motherboard vendor.
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| Q16: |
On VIA or
ALI chipset motherboard, my operating system will hang
up or abnormal. How can I fix this problem? |
| A16: |
In fact, it is the motherboard chipset
issue with AGP bus. You can download the newest VIA
or ALI AGP driver to fix the problem.
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| Q17: |
I want to
output signal to both TV and monitor. How can I do? |
| A17: |
Because of NVIDIA's setting, you can
only output the signal to one display.
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| Q18: |
What if my
system hangs or I get a blank screen? |
|
A18
:
|
Make sure your VGA card is properly
inserted into the slot.
Gently press the card into the slot.
Check if the monitor output connector is securely connected
with VGA connector
Clean the golden fingers of VGA card with an eraser
and plug it back to the slot again.
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| Q19: |
Why if I set
the GeForce as the primary card in the BIOS, my secondary
PCI video card is not detected? |
| A19: |
First, you should check the BIOS Feature
Setup "Assign IRQ For VGA" is enabled. Restart your
computer and then adjust your resolution and color deeps
again.
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| Q20: |
When I go
to launch a game with my GeForce2 MX400, my screen goes
black. |
| A20: |
You can try to change your monitor
refresh rate to "Adapter Default" in Win98/ME or you
can try 60 Hz in Win2000 by the following steps: 1)
Right-click on your desktop and click "Properties".
2) Click "Settings" tab, and click "Advanced" button.
3) Click "Adapter" tab (for Win98/ME) or "Monitor" tab
(for Win2000). Then, you should see the refresh rate
listed. If you have Win2000 or XP, you can also try
a utility called Nvrefreshfix.exe (NVIDIA refresh fix
tool) located on the Internet.
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| Q21: |
When playing
3D game in the Windows 98SE system, my system will be
hanging. |
| A21: |
You can follow the steps:
1) Click the "Start" button, click "Programs", and select
"Accessories".
2) Select "System tools" tab, click "Syste, Information".
3) Click "Tools" button, and choose "DirectX diagnostic".
4) Click the "Display", and then disable "direct3D Accekeration".
After completing the steps mentioned previously, if
the situation is the same, please make sure if there
are any Patch files of your 3D game.
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| Q22: |
I have a GeForce4
MX graphics card. I found TV-out is grayed out on my TV-out
cable. How should I do to fix it? |
| A22: |
This is because the GeForce4 MX graphics
card needs to see real 75 ohms AV input, but not all
TV have this. Some TV have a switch labeled "Terminate"
next to the AV inputs to urn the 75 ohms off to allow
more than one TV to be connected. You can check the
"Terminate" switch. In addition, this may also caused
a problem by motherboard using a linear voltage regulator
that doesn't supply enough voltage to the GeForce4 MX
graphics cards, so there is not enough voltage to maintain
TV-out.
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| Q23: |
I have a GeForce4
MX graphics card and when I install on my computer, my
computer loses Vertical Sync. What can I do for this situation?
|
| A23: |
This problem may due to your monitor.
Some monitors connect the DDC Signal to ground that
causes the BIOS not to detect your monitor and causing
simultaneous your GeForce4 MX graphics card not to receive
any data or refresh rates. So please check your monitor's
specification.
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| Q24: |
Why the image
on my monitor always flickers and the drivers can't change
the refresh rate? |
| A24: |
his is because of the failed DDC monitor
detect. You can follow the steps:
1) Right-click on your desktop and click "Properties".
2) Click the "Settings" tab, and click "Advanced Properties".
3) Choose the "Monitor" tab, and click "Change".
4) Select the "Show all devices" and choose your monitor
type.
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| Q25: |
For Windows
98SE system, how do I change the resolution, color and
refresh rate? |
| A25: |
Please follow the steps: 1) Open the
"My computer" folder and select the "Control Panel".
2) Click twice the "Display", click "Settings" to choose
"Color palette colors" to change the color values. 3)
Adjust "Screen area" to change the resolution (screen
image size) or click "Advanced" to change the refresh
rate.
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|
Q26:
|
For Windows
NT system, how do I change the resolution, color and refresh
rate? |
| A26: |
The steps are the same as the Windows
98SE system, but there is one difference between them.
You have to select "Test" and then click "OK" to let
the changes take affect.
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| Q27: |
Why my GeForce4
MX graphics card always locks up? |
| A27: |
Please check the following things:
1) If you're overs clocking either GeForce4 MX graphics
card or your processor, try to set to default clock
and test it. 2) Assign an IRQ to VGA in your motherboard
BIOS. 3) Maybe you have an IRQ conflict with GeForce4
MX graphics card and another card. If your graphics
card is sharing any IRQ Holder for Steering, you should
try to move the card to another PCI slot. 4) If you're
running a virus software in the background, try to disable
it. 5) You can install the newest AGP drivers of your
motherboard chipset. (VIA 4-in 1 drivers or Intel chipset
drivers) 6) Check your BIOS if you have an "AGP driving
control", try to set BA in the value or another value
instead of "Auto". 7) You can try to enable AGP 4X for
VIA chipset.
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| Q28: |
I have set
my GeForce MX graphics card as the primary card in the
BIOS, however, my secondary PCI Video isn't detected. |
| A28: |
Please check if you're loading Emm386.exe.
You can check in your C:\Config.sys files and then remove
it.
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